Question 1

What's included in the $3,599 package?

Accepted Answer

A whole-home water softener sized for a typical home, whole-home carbon filtration for chlorine taste and odor, and an under-sink reverse osmosis drinking water system. The price includes a standard install at a normal basement or utility location by licensed plumbers, system startup and a walkthrough with you, a starter bag of salt, and your first RO filter set.

Question 2

Is $3,599 really the whole price?

Accepted Answer

For a typical home on city water, yes — softener, whole-home carbon, under-sink reverse osmosis, professional install, startup, starter salt, and your first RO filter set. If your home needs something unusual, we tell you before you sign anything.

Question 3

What does the free water test involve?

Accepted Answer

We come to your home, test your water at the tap, look at where the equipment would go, and talk through what we found. It takes about 30–45 minutes. No demo theatrics, no pressure.

Question 4

How do I schedule the free water test?

Accepted Answer

Call or text (330) 304-1001, or fill in the form on our free water test page and it will open a pre-filled text to us. We'll find a time that works for you.

Question 5

How long does install take?

Accepted Answer

A standard install is typically a single visit at a normal basement or utility location, scheduled around your calendar. If your home needs anything unusual, we'll tell you during the free water test.

Question 6

Who does the installation?

Accepted Answer

Licensed plumbers do the install work. Softstone sells the system and coordinates the job start to finish. We are not a plumbing contractor ourselves.

Question 7

How does the salt work?

Accepted Answer

The softener uses salt to keep doing its job, so you'll top up the brine tank from time to time. How often depends on your water and how much your household uses. Your starter bag is included, and at the walkthrough we show you how to check the level and refill it. Optional salt delivery is available if you'd rather not haul bags.

Question 8

How often do filters need changing?

Accepted Answer

Your first RO filter set is included. Replacement timing depends on your water and household use, so we'll go over the maintenance schedule for your system at the walkthrough. Optional filter plans are available if you want reminders handled for you.

Question 9

What about warranty?

Accepted Answer

We'll walk through warranty coverage and maintenance during your free water test, before you decide anything.

Question 10

Do I have to buy a service plan?

Accepted Answer

No. Salt delivery and filter plans are optional conveniences. The prices we show for them are estimates and get confirmed at booking.

Question 11

I'm on a well. Does the package still work?

Accepted Answer

Often yes, and sometimes it needs add-ons. Wells can bring iron, sulfur odor, or higher hardness. We test first, recommend a certified lab when it makes sense, and quote any add-ons after results.

Question 12

What will I actually notice?

Accepted Answer

Homeowners usually mention softer-feeling water, better soap lather, fewer spots on glasses and fixtures, less scale buildup, and better-tasting water from the kitchen tap.

Question 13

Why only one package?

Accepted Answer

Tier ladders exist to move people up. We picked the setup that fits most Northeast Ohio homes and published the price. Add-ons exist if your water needs them, and we'll say so plainly.

Question 14

Which brands and models do you use?

Accepted Answer

We use quality treatment equipment and we'll share the specific models with your proposal, once your test results are in.

Question 15

Where do you work?

Accepted Answer

We're based in Strongsville and serve homes across Cuyahoga, Medina, Lorain, and Summit counties, including Strongsville, North Royalton, Brunswick, Medina, Hinckley, Berea, Avon Lake, and Hudson. See our service area page for the full list.

Questions we get, answered plainly

Start with a free in-home water test