Official notices
Softstone publishes official utility and Ohio EPA notices only. During an advisory, follow your utility first — home filtration is not a substitute for boiling.
Current status
Softstone is monitoring official utility and Ohio EPA sources for Cuyahoga, Medina, Lorain, and Summit.
No active boil-water advisory is currently identified for Softstone’s Strongsville / Brunswick service frame.
A Cleveland Water advisory for parts of Twinsburg, Macedonia, and Northfield was lifted September 19, 2026.
Softstone water treatment is for everyday comfort (hardness, taste, chlorine feel) — not a substitute for boil-water instructions. If your utility issues an advisory, follow them first.
Questions? Call Softstone (330) 304-1001.
Official history
These notices are no longer active. Follow the linked utility notice for the official record.
Cleveland Water service area
The advisory followed a September 17 main break on Solon Road in Bedford Heights. Cleveland Water reports that the advisory was lifted.
Cleveland Water lift notice Cleveland Water issued noticeCleveland Water service area
Cleveland Water issued a precautionary advisory for affected customers and later lifted it after sampling.
Cleveland Water advisory noticeSoftener, whole-home carbon, and under-sink reverse osmosis for a typical home — with one clear price and no pressure.